Refund policy
Return & Refund Policy
Thank you for shopping at Mia Bao Bao 💕
We truly value your trust and are committed to providing high-quality baby and pet essentials that bring comfort and happiness to your home.
If something isn’t quite right with your order, we’re here to help.
Returns
Eligibility:
You have 14 calendar days from the date you receive your item to request a return.
Condition of Items:
To be eligible for a return, items must be:
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Unused and in original condition
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In original packaging
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Free from damage or signs of wear
Proof of Purchase:
A valid order number or proof of purchase is required.
Return Process
1. Contact Us:
Email us at support@miabaobao.com with your order number and reason for return.
2. Approval:
Once approved, we will provide return instructions and details.
3. Shipping:
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
4. Inspection:
Once received, we will inspect your item and notify you regarding your refund status.
Refunds
Once approved, refunds will be processed to your original payment method.
Please allow several business days for your bank or payment provider to complete the transaction.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us at support@miabaobao.com.
Non-Returnable Items
For hygiene, safety, and product integrity reasons, the following items are non-returnable:
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Personal care items (e.g., baby grooming tools, teethers, hygiene products)
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Pet grooming items that have been used
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Feeding items that have been opened or used (e.g., bottles, bowls, feeders)
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Customized or personalized items (if applicable)
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Sale or clearance items
Late or Missing Refunds
If you haven’t received your refund yet:
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Recheck your bank account
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Contact your payment provider
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Contact your bank (processing may take time)
If you still need help, email us at support@miabaobao.com.
Customer Care Promise 💛
Your satisfaction means everything to us.
We aim to provide a smooth, worry-free shopping experience and are always here to support you if any issues arise.
Contact Us
For any questions or assistance, reach out anytime:
support@miabaobao.com