FAQs
❓ Frequently Asked Questions (FAQ)
1. Ordering
Q: How do I place an order?
A: Simply add items to your cart and proceed to checkout. Follow the steps to complete your purchase securely.
Q: Can I cancel or change my order?
A: Orders can be modified or canceled within 1 hour of purchase. After that, your order may already be processed.
2. Shipping
Q: Do you ship worldwide?
A: Yes, we offer worldwide shipping.
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery usually takes:
- 5–12 business days (Asia)
- 7–15 business days (USA, UK, Canada, Australia)
- 7–18 business days (Europe)
- 10–25 business days (Rest of world)
Q: How can I track my order?
A: Once shipped, you will receive a tracking number via email.
3. Returns
Q: What is your return policy?
A: We offer a 14-day return policy for unused items in original condition. Some hygiene-sensitive products may not be eligible for return unless defective.
Q: Who pays for return shipping?
A: Customers cover return shipping unless the item is defective or incorrect.
4. Products
Q: Are your products safe for babies and pets?
A: Yes, but we always recommend proper use and supervision for safety.
Q: What if something is out of stock?
A: You can sign up for restock notifications on the product page.
5. Support
Q: How can I contact you?
A: You can reach us at support@miabaobao.com
We respond within 24–48 business hours.